# LOTTE New York Palace

> Lotte New York Palace is a 909-room luxury hotel and landmark hospitality property in Midtown Manhattan, owned by Lotte Hotels & Resorts and, from 2026, managed day-to-day by Highgate.

Company page on Leadbay: https://mad-max.leadbay.ai/company/lottenypalace.com · loaded 2026-10-28

## At a glance

- Website: https://lottenypalace.com
- Team based in: New York City (lottenypalace.com and 1 more)
- Founded: 1980 (lottenypalace.com and 1 more)
- Industry: Hospitality
- Employees: 289 (employees and founders, investors not counted; lottenypalace.com and 1 more)
- Backed by: Lotte Hotels & Resorts / LOTTE Group, Northwood Investors, Highgate
- Seen in its site's code: Microsoft 365 (MX lottenypalace-com.mail.protection.outlook.com), SendGrid (TXT sendgrid.net) (read 2026-10-30)

## What it sells, to whom

- Lotte New York Palace is a 909-room luxury hotel and landmark hospitality property in Midtown Manhattan, owned by Lotte Hotels & Resorts and, from 2026, managed day-to-day by Highgate. ([lottenypalace.com](https://www.lottenypalace.com/profile), [lottenypalace.com](https://www.lottenypalace.com/nyc-hotel), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))

## Why it stands out

- Forbes Travel Guide Five-Star Award ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile))
- AAA Four Diamond Award ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile))
- Competes with: Ace Hotel (explicitly identified by CB Insights; additional competitors not enumerated in the available evidence) ([cbinsights.com](https://www.cbinsights.com/company/lotte-new-york-palace))

## Products and services

- 909-room hotel accommodation across The Palace and The Towers ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Luxury suites and specialty suites, including the Jewel Suite by Martin Katz ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Approximately 30,000 square feet of meeting and event space ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Dining and beverage venues including The Gold Room, Pomme Palais, and seasonal/curated bars and experiences ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Flagship ila Only Spa, Cedric Salon, fitness center, Les Clefs d'Or concierge, laundry/dry cleaning ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Weddings, corporate meetings, private dinners, and event services ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))
- Curated guest experiences including Villard Mansion tours, St. Patrick's Cathedral VIP tours, magic performances, and family packages ([lottenypalace.com](https://www.lottenypalace.com/press/awards), [lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html))

## Customers and markets

- **Customers**: Luxury leisure travelers and families, Business and corporate travelers, Society wedding, meeting, event, and group customers, Guests seeking dining, spa, concierge, and curated New York experiences ([lottenypalace.com](https://www.lottenypalace.com/profile), [prnewswire.com](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html), [cbinsights.com](https://www.cbinsights.com/company/lotte-new-york-palace))
- **Markets**: Primary market: Midtown Manhattan/New York City, serving luxury leisure, business travel, weddings, corporate meetings, galas, fundraisers and group conferences. ([prweb.com](https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html), [hotelbusiness.com](https://hotelbusiness.com/lotte-highgate-form-strategic-partnership-across-the-americas-and-asia/), [lottenypalace.com](https://www.lottenypalace.com/nyc-hotel))
- **Markets**: Source-market expansion: Korean and broader Asian outbound travelers to Highgate gateway portfolios in the Americas and Europe, with reciprocal North American and European demand to Lotte Asia-Pacific properties. ([prweb.com](https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html), [hotelbusiness.com](https://hotelbusiness.com/lotte-highgate-form-strategic-partnership-across-the-americas-and-asia/), [lottenypalace.com](https://www.lottenypalace.com/nyc-hotel))

## Team

- David Shenman, Director of Sales & Marketing
- Louisa Granger, Director of Transient Sales
- Haiti Conner-Tew, Director of Diplomatic Sales
- Rachel Greenwald, Associate Director of Marketing
- Peter Sofides, Director of Meetings & Events
- Tracy-Ann Hamilton, Director of Entertainment Sales
- Brenda Bernardo, Director of Rooms
- Francesca Pirrone, Director Of Reservations
- Cynthia Ramnarinne, Human Resources Director
- Abbady Abbady, Assistant Director of Property Operations/Telecommunications

Backed by: Lotte Hotels & Resorts / LOTTE Group, Northwood Investors, Highgate

## Latest news

- 2026-06-02 · [Lotte Hotels & Resorts and Highgate Announce Strategic Partnership Across the Americas and Asia; Highgate to Assume Management of Lotte New York Palace Hotel](https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html) (prweb.com)
- 2015-08-28 · [LOTTE Hotels & Resorts Introduces LOTTE New York Palace](https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html) (prnewswire.com)

## Where to find more

- [This page in Markdown, for agents](https://mad-max.leadbay.ai/company/lottenypalace.com.md)

## Decision makers

- [David Shenman](https://mad-max.leadbay.ai/person/david-shenman--lottenypalace.com.md), Director of Sales & Marketing
- [Louisa Granger](https://mad-max.leadbay.ai/person/louisa-granger--lottenypalace.com.md), Director of Transient Sales
- [Haiti Conner-Tew](https://mad-max.leadbay.ai/person/haiti-conner-tew--lottenypalace.com.md), Director of Diplomatic Sales
- [Rachel Greenwald](https://mad-max.leadbay.ai/person/rachel-greenwald--lottenypalace.com.md), Associate Director of Marketing
- [Peter Sofides](https://mad-max.leadbay.ai/person/peter-sofides--lottenypalace.com.md), Director of Meetings & Events
- [Tracy-Ann Hamilton](https://mad-max.leadbay.ai/person/tracy-ann-hamilton--lottenypalace.com.md), Director of Entertainment Sales
- [Brenda Bernardo](https://mad-max.leadbay.ai/person/brenda-bernardo--lottenypalace.com.md), Director of Rooms
- [Francesca Pirrone](https://mad-max.leadbay.ai/person/francesca-pirrone--lottenypalace.com.md), Director Of Reservations
- [Cynthia Ramnarinne](https://mad-max.leadbay.ai/person/cynthia-ramnarinne--lottenypalace.com.md), Human Resources Director

Work emails and direct phones come with a Leadbay account: https://wow.leadbay.ai/?register=true

Where it comes from: 19 sites read (lottenypalace.com, prnewswire.com, hotelsmag.com, cbinsights.com, prweb.com, lotte.co.kr, skift.com, en.wikipedia.org, …).

## Best angle

2026-08-03 · Expansion: JCK | As New York City gears up for the US Open, Lotte New York Palace is unveiling its most exclusive tennis experience yet: the $100,000 “Game, Set, Sparkle” package. Available for … (1 source)

## Signals: what happened

- 2026-09-13 · News: A Korean brand stands — building and ground (1 source: [linkedin.com](https://www.linkedin.com/posts/lotte-hotels-and-resorts_lottehotelsandresorts-newyork-koreanhospitality-activity-7504769154277781504-PN3N))
- 2026-08-10 · News: 🇰🇷 → 🇺🇸 What does it take for a Korean hotel brand to earn its place in America's most iconic cities? (1 source: [linkedin.com](https://www.linkedin.com/posts/lotte-hotels-and-resorts_lottehotelsandresorts-koreanhospitality-activity-7492498337410228224-wpCB))
- 2026-08-03 · Expansion: JCK | As New York City gears up for the US Open, Lotte New York Palace is unveiling its most exclusive tennis experience yet: the $100,000 “Game, Set, Sparkle” package. Available for … (1 source: [linkedin.com](https://www.linkedin.com/posts/basia-irzyk-131644b_martinkatz-jewelslikenoother-activity-7490057254323441664-bPnw))
- 2026-06-02 · Partnership: Lotte Hotels & Resorts and Highgate Announce Strategic Partnership Across the Americas and Asia; Highgate to Assume Management of Lotte New York Palace Hotel (2 sources: [prweb.com](https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html), [linkedin.com](https://www.linkedin.com/posts/richard-russo-1487b85_lotte-hotels-resorts-and-highgate-announce-activity-7468378143339491328-lD8u))
- 2026-06-01 · Product: Highgate announced it would assume management of the 909-room hotel, with Lotte retaining ownership (4 sources: [lottenypalace.com](https://www.lottenypalace.com/happenings), [bevinfogroup.com](https://bevinfogroup.com/2026/05/14/lotte-new-york-palace-unveils-specialty-masquerade-cocktails/), [hotelsmag.com](https://hotelsmag.com/news/highgate-assumes-management-of-lotte-new-york-palace-hotel/))
- 2026-05-27 · Fundraising: A fantastic few days in New York hosting our annual European Conference 2026 at the Lotte New York Palace. (1 source: [linkedin.com](https://www.linkedin.com/posts/berenberg-investment-bank_a-fantastic-few-days-in-new-york-hosting-activity-7465328295304417280-wYor))
- 2026-02-13 · News: With love, from The Palace. (1 source: [linkedin.com](https://www.linkedin.com/posts/lotte-new-york-palace_with-love-from-the-palace-this-valentine-activity-7428110660447711232-_N3U))
- 2026-01-28 · Interviews: Lotte New York Palace Hotel (1 source: [youtube.com](https://www.youtube.com/watch?v=DjceHOdxZng))
- 2025-10-15 · Expansion: Sip the season at Autumn Bar - featuring crisp ales and seasonal spirits, artfully crafted to celebrate fall’s finest flavors. Now open Tuesday (1 source: [linkedin.com](https://www.linkedin.com/posts/lotte-new-york-palace_sip-the-season-at-autumn-bar-featuring-activity-7384287460782141440-T5kb))
- 2025-08-27 · Partnership: Something WICKED landed at The Palace this summer. In a rare and exclusive collaboration, costumes from the legendary Broadway show are on display in our grand lobby. Come by and see the … (1 source: [linkedin.com](https://www.linkedin.com/posts/lotte-new-york-palace_something-wicked-landed-at-the-palace-this-activity-7366547817907105793-wrH_))
- 2025-05-15 · Interviews: 🎩 NYC’s Most Magical Show? Inside Steve Cohen’s Chamber Magic at Lotte New York Palace (1 source: [youtube.com](https://www.youtube.com/shorts/9D4294cm8mo))
- 2024-09-23 · Interviews: Watch (1 source: [youtube.com](https://www.youtube.com/watch?v=Uk1JH1-TgrA))

## Working on now

- Operational transition: Highgate assumed day-to-day operations, revenue management, sales, marketing and labor relations in June 2026 while the property remains under the Lotte New York Palace flag.
- Luxury Midtown Manhattan hospitality for business and leisure travelers, weddings, groups and events, centered on the 909-room hotel and 30,000 sq. ft. of event space.
- Global growth and cross-market demand: Lotte and Highgate plan hotel collaboration across North America and Asia, including the U.S., Caribbean, Latin America and Asia-Pacific.
- Distribution and technology modernization: Lotte Hotels & Resorts migrated to Sabre SynXis Central Reservations System in 2026; the broader Lotte–Highgate framework covers revenue management, demand forecasting, AI, guest personalization and digital guest-experience platforms.

From: [Lotte Hotels & Resorts and Highgate Announce Strategic Partnership Across the Americas and Asia; Highgate to Assume Management of Lotte New York Palace Hotel](https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html), [Our HotelThe One. The Only.](https://www.lottenypalace.com/nyc-hotel), [Sabre Global Office Locations & Corporate Headquarters | Sabre](https://www.sabre.com/locations/apac/releases/lotte-hotels-resorts-migrates-to-sabre-synxis-central-reservations-system/), [Lotte Hotels & Resorts and Highgate form strategic partnership](https://www.traveldailynews.com/regional-news/lotte-hotels-resorts-and-highgate-form-strategic-partnership/)

## Summary

Lotte New York Palace is a historic luxury hotel in Midtown Manhattan, known for the landmark Villard Houses and a 55-story tower [1][2]. It serves business and leisure travelers, hosting weddings, events, and high-profile guests [1][2]. The hotel is owned by South Korea’s Lotte Hotels & Resorts, which acquired the building in 2015 and the underlying land in 2025 [1][3][4]. As of June 2026, the management firm Highgate operates the property under a strategic partnership [5][2]. Its primary competitors are other luxury hotels in New York City [1][2].

[1]: https://www.lottenypalace.com/nyc-hotel "Our Hotel The One. The Only."
[2]: https://www.prweb.com/releases/lotte-hotels--resorts-and-highgate-announce-strategic-partnership-across-the-americas-and-asia-highgate-to-assume-management-of-lotte-new-york-palace-hotel-302787676.html "Lotte Hotels & Resorts and Highgate Announce Strategic Partnership Across the Americas and Asia; Highgate to Assume Management of Lotte New York Palace Hotel"
[3]: https://www.lottenypalace.com/hotel-history "Our History"
[4]: https://www.lotte.co.kr/global/en/pr/newsView.do?pageNo=1&srchField=title&srchKey=&srchNewsSeq=1694 "LOTTE Hotel & Resorts Acquires New York Hotel Site, Accelerating Global Strategy Based on Key Overse"
[5]: https://skift.com/2026/06/12/highgate-takes-over-lottes-new-york-palace-how-it-feeds-the-next-deal/ "Highgate Takes Over Lotte’s New York Palace — How it Feeds the Next Deal"
[6]: https://www.lottenypalace.com/Press "Lotte In The News Best Hotels In Manhattan"
[7]: https://www.prnewswire.com/news-releases/lotte-hotels--resorts-introduces-lotte-new-york-palace-300134668.html "LOTTE Hotels & Resorts Introduces LOTTE New York Palace"
[8]: https://en.wikipedia.org/wiki/Lotte_New_York_Palace_Hotel "Lotte New York Palace Hotel"

## Sources

- [Lotte New York Palace's website](https://lottenypalace.com)
- [Company record, via Exa](https://www.lottenypalace.com/)
- [Sabre Global Office Locations & Corporate Headquarters | Sabre](https://www.sabre.com/locations/apac/releases/lotte-hotels-resorts-migrates-to-sabre-synxis-central-reservations-system/)
- [Lotte Hotels & Resorts and Highgate form strategic partnership](https://www.traveldailynews.com/regional-news/lotte-hotels-resorts-and-highgate-form-strategic-partnership/)