# Guest Suite

> Guest Suite is a Nantes-based French SaaS company, founded in 2013, that helps independent businesses and multi-location networks manage local presence, customer reviews, feedback, and visibility across Google and other platforms.

Company page on Leadbay: https://mad-max.leadbay.ai/company/guest-suite.com · loaded 2026-10-30

## At a glance

- Website: https://guest-suite.com
- Team based in: Nantes (Leadbay's record; Sources disagree: France (a company database))
- Incorporated: Nantes, France (register)
- Registry: SIREN 794 846 691
- Founded: 2013 (fr.linkedin.com and 2 more)
- Founders: François Michel-Estival
- Industry: IT Services and IT Consulting
- Employees: 49 (employees and founders, investors not counted; guest-suite.com and 1 more)
- Total funding: $2.4M (guest-suite.com and 1 more)
- Backed by: West Web Valley, SWEN Capital Partners
- Seen in its site's code: HubSpot (js.hs-scripts.com), Google Tag Manager (googletagmanager.com/gtm.js), Google Workspace (MX smtp.google.com) (read 2026-10-30)
- Phone: 02 40 75 65 74
- Email: marketing@guestapp.me
- Address: 10 RUE MAGDELEINE, 44200, NANTES, fr

## What it sells, to whom

- Guest Suite is a Nantes-based French SaaS company, founded in 2013, that helps independent businesses and multi-location networks manage local presence, customer reviews, feedback, and visibility across Google and other platforms. ([guest-suite.com](https://www.guest-suite.com/), [ouest-france.fr](https://www.ouest-france.fr/economie/entreprises/e-reputation-la-start-nantaise-guest-suite-leve-deux-millions-d-euros-5879285), [simonassocies.com](https://simonassocies.com/wp-content/uploads/2018/09/18CO_SIMON_ASSOCIES_GUEST-APP.pdf))

## Why it stands out

- Competes with: Eersteestap.nl, CaseNine, Actual Experience, NAVAX, Artur'In (identified by CB Insights) ([craft.co](https://craft.co/guest-suite/competitors), [craft.co](https://craft.co/guest-suite))

## Products and services

- **Presence Management**: Google Business Profile and local-listing management, bulk editing, synchronization across 25+ platforms, local SEO and Google Posts. ([guest-suite.com](https://guest-suite.com), [guest-suite.com](https://www.guest-suite.com/), [guest-suite.com](https://www.guest-suite.com/offres))
- **Review Management**: customer-review collection, distribution to platforms such as Google, Tripadvisor and Pages Jaunes, centralized monitoring, and AI-assisted or automated responses. ([guest-suite.com](https://www.guest-suite.com/), [guest-suite.com](https://www.guest-suite.com/offres), [faq.guest-suite.com](https://faq.guest-suite.com/))
- **Feedback Management**: satisfaction surveys, NPS/CSAT measurement, semantic analysis, alerts and dashboards. ([guest-suite.com](https://www.guest-suite.com/outil-feedback-client), [guest-suite.com](https://www.guest-suite.com/), [guest-suite.com](https://www.guest-suite.com/offres))
- **Analytics and integrations**: unified dashboards, competitive/local-position tracking, APIs and CRM/PMS connectors. ([guest-suite.com](https://www.guest-suite.com/), [guest-suite.com](https://www.guest-suite.com/offres), [faq.guest-suite.com](https://faq.guest-suite.com/))
- Plans for independents start at €49/month; multi-location pricing is quote-based. ([guest-suite.com](https://www.guest-suite.com/), [guest-suite.com](https://www.guest-suite.com/offres), [faq.guest-suite.com](https://faq.guest-suite.com/))

## Customers and markets

- **Customers**: Europcar, Crédit Mutuel, Banque Populaire Grand Ouest, Emil Frey, Groupe PROMAN, Accor, Groupe Autosphere, Camping Paradis, Cerfrance, Komilfo, Arcades & Baies, Trecobat, Cybèle Vacances, Carflex, Alliance Paysage, Sites & Paysages, Proseniors ([crunchbase.com](https://www.crunchbase.com/organization/guest-app), [softatlas.io](https://www.softatlas.io/guest-suite))
- **Markets**: Tourism (hotels, campsites, tourism offices). ([guest-suite.com](https://www.guest-suite.com/offres), [guest-suite.com](https://www.guest-suite.com/), [pms.misterbooking.net](https://pms.misterbooking.net/guest-suite/))
- **Markets**: Automobile & Mobility (concessions, after-sales, groups). ([guest-suite.com](https://www.guest-suite.com/offres), [guest-suite.com](https://www.guest-suite.com/), [pms.misterbooking.net](https://pms.misterbooking.net/guest-suite/))

## Team

- Thomas Mathieu, Co-CEO · [LinkedIn](https://www.linkedin.com/in/thomasmathieu1)
- François Michel-Estival, Founder
- Clément Poupeau, Chief Revenue Officer · [LinkedIn](https://www.linkedin.com/in/clement-poupeau)
- Florian Perréon, CTO · [LinkedIn](https://www.linkedin.com/in/florianperreon)
- Maxime Forest, Head of Product · [LinkedIn](https://www.linkedin.com/in/maxime-forest-455151151)
- Laurie T., Head of Success · [LinkedIn](https://www.linkedin.com/in/laurie-trochu)
- Léonard Ploton, Développeur Front-End Vue.js / Nuxt.js · [LinkedIn](https://www.linkedin.com/in/léonard-ploton-44000)
- Camille Haan, Account Manager E-Commerce · [LinkedIn](https://www.linkedin.com/in/camille-haan-5b4a7563/en)
- Marina Agba, Customer Success Support · [LinkedIn](https://www.linkedin.com/in/marina-agba)
- Zoé Lecoeur, Product Manager chez Guest Suite · [LinkedIn](https://www.linkedin.com/in/zoé-lecoeur)
- Emilie Hébert, Customer Success Manager - Key Account | Avis clients &… · [LinkedIn](https://www.linkedin.com/in/emilie-hébert-a36646b9)
- Sylvain Vandermeersch, Développeur web PHP/Symfony · [LinkedIn](https://www.linkedin.com/in/vandermeersch-sylvain-developer-web)

Backed by: West Web Valley, SWEN Capital Partners

## Latest news

- 2026-09-30 · [The Block 2026 Room Reveals: Chantel and Wyatt’s Guest Suite Reveal Week 6](https://www.nine.com.au/tv-shows/the-block/room-reveal-chantel-wyatt-guest-suite-week-6-20260910-p60w5s.html) (nine.com.au)
- 2025-06-05 · [Thomas Mathieu succède à Anaïs Vivion à la…](https://www.lejournaldesentreprises.com/breve/thomas-mathieu-succede-anais-vivion-la-presidence-de-la-cantine-x-french-tech-nantes-2121015) (lejournaldesentreprises.com)
- 2023-10-07 · [Une, deux, cinq étoiles… Ils nous aident à repérer les avis de clients bidons sur Internet](https://www.ouest-france.fr/economie/commerce/e-commerce/ils-nous-aident-a-reperer-les-avis-de-clients-bidons-sur-internet-51e132ea-57bd-11ee-8e17-c0c2a8a6f053) (ouest-france.fr)
- 2022-10-06 · [Numérique. Succession à la tête de Guest Suite qui recompose son capital](https://agence-api.ouest-france.fr/pays-de-la-loire/loire-atlantique/numerique-succession-a-la-tete-de-guest-suite-qui-recompose-son-capital-4b1c30fb-0322-4c52-81a2-fe9d07a65929) (agence-api.ouest-france.fr)
- 2018-07-12 · [Guest Suite veut devenir le leader de la gestion des avis clients](https://en.tourmag.com/Guest-Suite-veut-devenir-le-leader-de-la-gestion-des-avis-clients_a94260.html) (en.tourmag.com)

## Where to find more

- [This page in Markdown, for agents](https://mad-max.leadbay.ai/company/guest-suite.com.md)

## Decision makers

- [Thomas Mathieu](https://mad-max.leadbay.ai/person/thomas-mathieu--guest-suite.com.md), Co-CEO · [LinkedIn](https://www.linkedin.com/in/thomasmathieu1)
- [François Michel-Estival](https://mad-max.leadbay.ai/person/francois-michel-estival--guest-suite.com.md), Founder
- [Clément Poupeau](https://mad-max.leadbay.ai/person/clement-poupeau--guest-suite.com.md), Chief Revenue Officer · [LinkedIn](https://www.linkedin.com/in/clement-poupeau)
- [Florian Perréon](https://mad-max.leadbay.ai/person/florian-perreon--guest-suite.com.md), CTO · [LinkedIn](https://www.linkedin.com/in/florianperreon)
- [Maxime Forest](https://mad-max.leadbay.ai/person/maxime-forest--guest-suite.com.md), Head of Product · [LinkedIn](https://www.linkedin.com/in/maxime-forest-455151151)
- [Laurie T.](https://mad-max.leadbay.ai/person/laurie-t--guest-suite.com.md), Head of Success · [LinkedIn](https://www.linkedin.com/in/laurie-trochu)

Work emails and direct phones come with a Leadbay account: https://wow.leadbay.ai/?register=true

Where it comes from: 32 sites read (guest-suite.com, events.guest-suite.com, jobs.guest-suite.com, news.guest-suite.com, tripadvisor.guest-suite.com, faq.guest-suite.com, ouest-france.fr, simonassocies.com, …), the French register and the BODACC.

## Best angle

2026-09-29 · Product: La plus grosse mise à jour de l'app mobile Guest Suite depuis son lancement est disponible. (1 source)

## Best way in

- LinkedIn message to Thomas Mathieu: Co-CEO · 2 LinkedIn posts found, latest Sep 29, 2026
- LinkedIn message to Clément Poupeau: Chief Revenue Officer · profile linked from the company's record
- Call the front desk, 02 40 75 65 74: The front desk, in Leadbay's record, verified 2026-08-28

## Signals: what happened

- 2026-10-06 · News: Le mécanisme est souvent le même ⬇️ (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_satisfactionclient-ereputation-activity-7513130712250814466-efgB))
- 2026-09-30 · News: The Block 2026 Room Reveals: Chantel and Wyatt’s Guest Suite Reveal Week 6 (1 source: [nine.com.au](https://www.nine.com.au/tv-shows/the-block/room-reveal-chantel-wyatt-guest-suite-week-6-20260910-p60w5s.html))
- 2026-09-29 · News: On parle beaucoup de SEO. De plus en plus de GEO. Et nous, forcément, on va parler LOCAL. (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_on-parle-beaucoup-de-seo-de-plus-en-plus-activity-7510609342467993600-HY8E))
- 2026-09-29 · Product: La plus grosse mise à jour de l'app mobile Guest Suite depuis son lancement est disponible. (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/thomasmathieu1_la-plus-grosse-mise-%C3%A0-jour-de-lapp-mobile-activity-7510605828081545216-dv_Y))
- 2026-04-15 · Product: Fier d'avoir travaillé sur ce lancement. (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/paul-langouet_fier-davoir-travaill%C3%A9-sur-ce-lancement-activity-7450156581977174017-JJYN))
- 2026-03-19 · Hiring: 👋 Guest Suite recrute un·e Développeur·se Fullstack confirmé (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_guest-suite-recrute-une-d%C3%A9veloppeurse-fullstack-activity-7440309909302300672-ZMVP))
- 2026-02-24 · News: Depuis 2020, chez Guest Suite, on mène une opération un peu à part: l’Opération Macaron 🎯 (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_op%C3%A9ration-macaron-activity-7432009501660127232-qBAz))
- 2025-11-05 · News: Encore du nouveau chez Guest Suite, nous inaugurons aujourd'hui notre tout nouveau Hub pour les développeurs. (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/thomasmathieu1_encore-du-nouveau-chez-guest-suite-nous-activity-7391787067804008448-xWx5))
- 2025-10-02 · News: Nos équipes Produit & Tech ne se sont pas ennuyées cet été ⬇️ (1 source: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_sms-appstore-googleplay-activity-7379399287278948353-ExfG))
- 2025-06-05 · News: Thomas Mathieu succède à Anaïs Vivion à la… (1 source: [lejournaldesentreprises.com](https://www.lejournaldesentreprises.com/breve/thomas-mathieu-succede-anais-vivion-la-presidence-de-la-cantine-x-french-tech-nantes-2121015))
- 2024-09-19 · News: guest suite (2 sources: [fr.linkedin.com](https://fr.linkedin.com/posts/guest-suite_avisclients-tips-activity-7242430251211870208-wXeS), [pms.misterbooking.net](https://pms.misterbooking.net/guest-suite/))
- 2023-10-07 · News: Une, deux, cinq étoiles… Ils nous aident à repérer les avis de clients bidons sur Internet (1 source: [ouest-france.fr](https://www.ouest-france.fr/economie/commerce/e-commerce/ils-nous-aident-a-reperer-les-avis-de-clients-bidons-sur-internet-51e132ea-57bd-11ee-8e17-c0c2a8a6f053))

## Solvency

From the national register (INSEE, INPI) and the BODACC, read 2026-10-30. SIREN 794846691.

- Status: active, registered 2013-08-19 · SAS
- Procédures collectives: none in the BODACC (no sauvegarde, redressement or liquidation judiciaire)
- Revenue (chiffre d'affaires) 2020: €1,842,501
- Net income (résultat net) 2020: €-803,540
- Accounts filed (comptes déposés): 2020-12-31, 2018-12-31, 2016-12-31
- Legal officers: Thomas Mathieu, Président de SAS; BDO LES HERBIERS, Commissaire aux comptes suppléant; BDO NANTES, Commissaire aux comptes titulaire
- Grade (Jev): D, high risk
- Risk of failure within 12 months (Jev, read 2026-10-25): 22%
- Risk of paying 90 days late within 12 months (Jev): 35%
- Pays its invoices (Jev): In 30 to 60 days
- Cash on hand (Jev): Under 3 months of spending
- Debt (Jev): Low
- What Jev read: Active, created 2013-08-19; Net loss in 2020 (résultat net); No procédure collective in the BODACC; Accounts filed for the year closed 2020-12-31 (comptes déposés)

## Working on now

- Publishing 2026 data-driven research (e.g., IFOP collaboration) on client reviews and AI to establish thought leadership.
- Advancing Presence Management (e.g., Google, Apple Maps, Waze, Facebook) from a centralized dashboard.
- Integrating AI to automate review responses, analyze feedback semantically, and improve local SEO.

From: [Faites de vos points de vente le choix évident pour Google, les IA, et les humains !](https://www.guest-suite.com/), [Étude IFOP & Guest Suite 2026 : Statistiques avis clients & IA](https://www.guest-suite.com/blog/statistiques-avis-clients), [Référencement Local : Le guide complet du SEO local en 2026](https://www.guest-suite.com/blog/seo-local), [E-réputation d'entreprise en 2026 : définition et fonctionnement](https://www.guest-suite.com/blog/e-reputation-definition-fonctionnement)

## Summary

Guest Suite is a French SaaS company based in Nantes that provides a platform for local visibility and online reputation management [1][2]. It helps businesses and multi-location networks manage their Google Business profiles, collect and distribute customer reviews across major platforms, and analyze feedback using artificial intelligence [3][1]. Founded in 2013 by Thomas Mathieu and François-Michel Estival [1][4], the company was originally focused on the tourism sector before expanding into industries like automotive, banking, real estate, and healthcare [5][6]. The platform serves over 10,000 brands and locations [3][7]. Following a 2022 management reorganization, Thomas Mathieu serves as CEO [6], with Erwan Busnel, Clément Poupeau, and the investment firm Epopée Gestion among the current shareholders [6]. Early funding was provided by Abab, West Web Valley, and Swen Capital Partners [4][6].

[1]: https://www.crunchbase.com/organization/guest-app "Guest Suite - Crunchbase Company Profile & Funding"
[2]: https://pms.misterbooking.net/guest-suite/ "guest suite - Misterbooking PMS"
[3]: https://www.guest-suite.com/ "Faites de vos points de vente le choix évident pour Google, les IA, et les humains !"
[4]: https://www.lejournaldesentreprises.com/article/guest-suite-leve-deux-millions-deuros-pour-attaquer-de-nouveaux-marches-125530 "Guest Suite lève deux millions d'euros pour attaquer de nouveaux marchés - Le Journal des Entreprises"
[5]: https://www.novapuls.fr/nos-actualites/lunchboss-thomas-mathieu-guestsuite "Lunchboss avec Thomas Mathieu fondateur de Guestsuite | Novapuls"
[6]: https://agence-api.ouest-france.fr/pays-de-la-loire/loire-atlantique/numerique-succession-a-la-tete-de-guest-suite-qui-recompose-son-capital-4b1c30fb-0322-4c52-81a2-fe9d07a65929 "Numérique. Succession à la tête de Guest Suite qui recompose son capital"
[7]: https://www.francenum.gouv.fr/activateurs/guest-suite "GUEST SUITE - francenum.gouv.fr"
[8]: https://incubateur-kivo.fr/startups/guest-suite/ "Guest Suite - KIVO"

## Sources

- [Guest Suite's website](https://guest-suite.com)
- [Company record, via Exa](https://guest-suite.com/)
- [Étude IFOP & Guest Suite 2026 : Statistiques avis clients & IA](https://www.guest-suite.com/blog/statistiques-avis-clients)
- [Référencement Local : Le guide complet du SEO local en 2026](https://www.guest-suite.com/blog/seo-local)
- [E-réputation d'entreprise en 2026 : définition et fonctionnement](https://www.guest-suite.com/blog/e-reputation-definition-fonctionnement)
- [E-réputation. La start-up nantaise Guest Suite lève deux millions d’euros](https://www.ouest-france.fr/economie/entreprises/e-reputation-la-start-nantaise-guest-suite-leve-deux-millions-d-euros-5879285)
- [COMMUNIQUÉ](https://simonassocies.com/wp-content/uploads/2018/09/18CO_SIMON_ASSOCIES_GUEST-APP.pdf)