# Digital Arbitrage

> Digital Arbitrage, Inc., doing business as Cloudbeds, is a San Diego-founded hospitality technology company whose cloud platform unifies hotel operations, property management, distribution, guest experience, payments, and revenue marketing for independent properties, hotel groups, hostels, and vacation rentals.

Company page on Leadbay: https://mad-max.leadbay.ai/company/cloudbeds.com · loaded 2026-10-29

## At a glance

- Website: https://cloudbeds.com
- Team based in: San Diego (Leadbay's record and 2 more)
- Incorporated: California (no. 3603168) (register)
- Registry: California Secretary of State 3603168
- Founded: 2012 (preqin.com and 2 more)
- Founders: Adam Harris, Richard Castle, Marco Bonaso, Massimo Trovo, Phillip Kopp, Marco Bonasso
- Industry: Hospitality
- Employees: 812 (employees and founders, investors not counted; cloudbeds.com and 1 more; Sources disagree: 650 (cloudbeds.com))
- Total funding: $250.4M (cloudbeds.com and 1 more)
- Backed by: SoftBank Vision Fund 2 / SB Investment Advisers, Echo Street, Walleye Capital, Viking Global Investors, PeakSpan Capital, Counterpart Ventures
- Seen in its site's code: Google Tag Manager (googletagmanager.com/gtm.js), WordPress (/wp-content/), OneTrust (cdn.cookielaw.org), Google Workspace (MX aspmx3.googlemail.com), SendGrid (TXT sendgrid.net), Amazon SES (TXT amazonses.com), Zendesk (TXT mail.zendesk.com), Atlassian (TXT atlassian-domain-verification), Slack (TXT slack-domain-verification) (read 2026-10-30)
- Email: info@cloudbeds.com
- Address: 3033 5TH AVE, SUITE 100
SAN DIEGO, CA 92103

## What it sells, to whom

- Digital Arbitrage, Inc., doing business as Cloudbeds, is a San Diego-founded hospitality technology company whose cloud platform unifies hotel operations, property management, distribution, guest experience, payments, and revenue marketing for independent properties, hotel groups, hostels, and vacation rentals. ([cloudbeds.com](https://www.cloudbeds.com/our-story/), [crunchbase.com](https://www.crunchbase.com/organization/cloudbeds), [cloudbeds.com](https://www.cloudbeds.com/))

## Why it stands out

- 96% ([cloudbeds.com](https://www.cloudbeds.com/our-story/))
- Hotel Tech Report top Hotel Management System, PMS, and Channel Manager and Best Place to Work recognition for eight consecutive years (company-reported). ([cloudbeds.com](https://www.cloudbeds.com/our-story/), [cloudbeds.com](https://www.cloudbeds.com/reviews/))
- Ranked #1 in Hotel Management Software and #1 in Property Management Systems on Hotel Tech Report (company-reported, 2026 page). ([cloudbeds.com](https://www.cloudbeds.com/our-story/), [cloudbeds.com](https://www.cloudbeds.com/reviews/))
- Competes with: Mews, Apaleo, Oracle OPERA ([hospitality.today](https://www.hospitality.today/article/rethinking-the-hotel-pms))

## Products and services

- Cloudbeds Hotel Management System / Property Management System (PMS) ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Channel Manager ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Commission-free Booking Engine ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Secure payment processing ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Guest messaging, guest portal, digital check-in, kiosk, and AI chatbot ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Digital Marketing, metasearch, Performance Max, retargeting, websites, reputation management, and guest marketing CRM ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Revenue Intelligence / revenue management ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))
- Open API and Marketplace with 450+ integrations ([cloudbeds.com](https://www.cloudbeds.com/), [preqin.com](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310))

## Customers and markets

- **Customers**: Independent hotels and boutique hotels, Hotel groups and multi-property portfolios, Hostels, Vacation rentals, Tens of thousands of properties in more than 150 countries; examples include Jet Luxury Resorts, Breezes Bahamas, Flor Parks Hotel, Fireside Resort, IIP Apartments, and Up Hoteles ([cloudbeds.com](https://www.cloudbeds.com/our-story/), [cloudbeds.com](https://www.cloudbeds.com/customers/), [cloudbeds.com](https://www.cloudbeds.com/reviews/))
- **Markets**: Global, remote-first company serving hospitality operators worldwide; careers page cites 40 countries represented. ([cloudbeds.com](https://www.cloudbeds.com/press/meta-muse-integration/), [cloudbeds.com](https://www.cloudbeds.com/press/klook-partnership/), [cloudbeds.com](https://www.cloudbeds.com/press/oolio-partnership/))
- **Markets**: Independent and boutique hotels are a central target, including properties seeking direct demand and alternative distribution. ([cloudbeds.com](https://www.cloudbeds.com/press/meta-muse-integration/), [cloudbeds.com](https://www.cloudbeds.com/press/klook-partnership/), [cloudbeds.com](https://www.cloudbeds.com/press/oolio-partnership/))

## Team

- Adam Harris, CEO & Co-founder · [LinkedIn](https://www.linkedin.com/in/adambharris)
- Richard Castle, President, COO, & Co-founder · [LinkedIn](https://www.linkedin.com/in/richardhcastle)
- Marco Bonaso, Co-founder
- Massimo Trovo, Co-founder
- Phillip Kopp, Founder
- Marco Bonasso, Founder
- Rafael Blanes, Chief Growth Officer · [LinkedIn](https://www.linkedin.com/in/rafael-blanes-7790741a)
- Jason Richards, Chief Business Officer · [LinkedIn](https://www.linkedin.com/in/jason-richards-10a86789)
- José Fonte, Director, Engineering
- Sterling Phillips, Director, Engineering
- Marshall Knauf, VP Implementation, Services, and CS Operations
- Nancy Huang, Interim VP of Marketing

Backed by: SoftBank Vision Fund 2 / SB Investment Advisers, Echo Street, Walleye Capital, Viking Global Investors, PeakSpan Capital, Counterpart Ventures

## Latest news

- 2023-12-04 · [Tech Firm Settles Over Failure to Accommodate Deaf Job Candidate](https://www.insurancejournal.com/news/east/2023/12/04/750496.htm) (insurancejournal.com)
- 2023-11-29 · [Cloudbeds to Pay $150,000 to Resolve EEOC Disability Discrimination Lawsuit | U.S. Equal Employment Opportunity Commission](https://www.eeoc.gov/newsroom/cloudbeds-pay-150000-resolve-eeoc-disability-discrimination-lawsuit) (eeoc.gov)
- 2023-08-15 · [EEOC Sues Cloudbeds for Discriminating Against Deaf Applicant | U.S. Equal Employment Opportunity Commission](https://www.eeoc.gov/newsroom/eeoc-sues-cloudbeds-discriminating-against-deaf-applicant) (eeoc.gov)

## Where to find more

- [This page in Markdown, for agents](https://mad-max.leadbay.ai/company/cloudbeds.com.md)

## Decision makers

- [Adam Harris](https://mad-max.leadbay.ai/person/adam-harris--cloudbeds.com.md), CEO & Co-founder · [LinkedIn](https://www.linkedin.com/in/adambharris)
- [Richard Castle](https://mad-max.leadbay.ai/person/richard-castle--cloudbeds.com.md), President, COO, & Co-founder · [LinkedIn](https://www.linkedin.com/in/richardhcastle)
- [Marco Bonaso](https://mad-max.leadbay.ai/person/marco-bonaso--cloudbeds.com.md), Co-founder
- [Massimo Trovo](https://mad-max.leadbay.ai/person/massimo-trovo--cloudbeds.com.md), Co-founder
- [Phillip Kopp](https://mad-max.leadbay.ai/person/phillip-kopp--cloudbeds.com.md), Founder
- [Marco Bonasso](https://mad-max.leadbay.ai/person/marco-bonasso--cloudbeds.com.md), Founder
- [Rafael Blanes](https://mad-max.leadbay.ai/person/rafael-blanes--cloudbeds.com.md), Chief Growth Officer · [LinkedIn](https://www.linkedin.com/in/rafael-blanes-7790741a)
- [Jason Richards](https://mad-max.leadbay.ai/person/jason-richards--cloudbeds.com.md), Chief Business Officer · [LinkedIn](https://www.linkedin.com/in/jason-richards-10a86789)
- [José Fonte](https://mad-max.leadbay.ai/person/jose-fonte--cloudbeds.com.md), Director, Engineering
- [Sterling Phillips](https://mad-max.leadbay.ai/person/sterling-phillips--cloudbeds.com.md), Director, Engineering

Work emails and direct phones come with a Leadbay account: https://wow.leadbay.ai/?register=true

Where it comes from: 19 sites read (cloudbeds.com, hotels.cloudbeds.com, us2.cloudbeds.com, crunchbase.com, preqin.com, hospitality.today, techcrunch.com, bloomberg.com, …).

## Best angle

2026-08-21 · Hiring: Digital Arbitrage Inc. (Cloudbeds) is hiring a Customer Support Coach via @greenhouse (1 source)

## Best way in

- LinkedIn message to Adam Harris: CEO & Co-founder · profile linked from the company's record
- LinkedIn message to Richard Castle: President, COO, & Co-founder · profile linked from the company's record

## Signals: what happened

- 2026-10-29 · Headcount: Headcount up 13% in a year (1 source: [A company database](https://www.cloudbeds.com/))
- 2026-08-21 · Hiring: Digital Arbitrage Inc. (Cloudbeds) is hiring a Customer Support Coach via @greenhouse (1 source: [linkedin.com](https://www.linkedin.com/posts/ellen-agluba-b11b6976_customer-support-coach-activity-7496377934002425856-c5H1))
- 2026-03-25 · Hiring: Hey guys! My company Digital Arbitrage Inc. (Cloudbeds) is hiring a Sales Manager for North America. (1 source: [linkedin.com](https://www.linkedin.com/posts/eduardo-alvarez-58798739_sales-manager-activity-7442588706517041152-tt5T))
- 2026-03-25 · News: Hola! Mi empresa Digital Arbitrage Inc. (Cloudbeds) está contratando para la posición de Onboarding Coach (1 source: [es.linkedin.com](https://es.linkedin.com/posts/eduardo-alvarez-58798739_onboarding-coach-guest-experience-activity-7442589486074626048-la6Z))
- 2025-05-28 · News: How digital arbitrage impacts IT operations. (1 source: [linkedin.com](https://www.linkedin.com/posts/akanksha-sharma-7b4b7117_next-gen-agentified-itops-activity-7333597114578477058-uDq3))
- 2023-11-29 · Hiring: Cloudbeds to Pay $150,000 to Resolve EEOC Disability Discrimination Lawsuit (1 source: [eeoc.gov](https://www.eeoc.gov/newsroom/cloudbeds-pay-150000-resolve-eeoc-disability-discrimination-lawsuit))
- 2023-08-15 · Hiring: EEOC Sues Cloudbeds for Discriminating Against Deaf Applicant (1 source: [eeoc.gov](https://www.eeoc.gov/newsroom/eeoc-sues-cloudbeds-discriminating-against-deaf-applicant))
- 2021-11-03 · Fundraising: Series d · $150M (1 source: [A company database](https://www.cloudbeds.com/))

## Working on now

- Cloudbeds is positioning itself as an intelligent hospitality growth platform for independent, boutique and other ambitious hotels, resorts, hostels, glamping operators and multi-property businesses.
- The immediate product focus is AI-enabled distribution and direct bookings: Meta Muse will surface participating hotels with live rates, availability and policies, with reservations flowing into Cloudbeds’ booking engine and PMS; U.S. rollout is planned for Q1 2027.
- Distribution expansion is a major priority: Hotels on Airbnb is being introduced as another major channel for independent properties, managed from Cloudbeds’ extranet, with HotelTonight optionally added.
- Cloudbeds is expanding Asia-Pacific reach through Klook, especially across Thailand, Singapore, Hong Kong, Japan, South Korea, Malaysia and the Philippines.
- The company is connecting accommodation with on-property revenue through Oolio’s Bepoz, Swiftpos and Idealpos POS products, initially strengthening its Australian hospitality footprint.
- Product work also includes redesigned Groups & Events workflows, reporting improvements, revenue-management integrations and a broader partner ecosystem.

From: [Cloudbeds Compass: What's new - 2026 Quarterly Product Updates](https://www.cloudbeds.com/compass/quarterly-product-updates-2026/), [Cloudbeds brings AI demand to hotels with Meta’s Muse integration](https://www.cloudbeds.com/press/meta-muse-integration/), [Cloudbeds and Klook Partner to Expand Distribution Opportunities](https://www.cloudbeds.com/press/klook-partnership/), [Cloudbeds Compass: What's new - 2026 Spring Release](https://www.cloudbeds.com/compass/spring-release-2026/), [Cloudbeds and Oolio Partner to Connect Stays, F&B and Revenue](https://www.cloudbeds.com/press/oolio-partnership/), [Work with us - Careers at Cloudbeds](https://www.cloudbeds.com/careers/)

## Summary

Digital Arbitrage, Inc. operates under the trade name Cloudbeds [1]. It is a hospitality management software company that provides an all-in-one, cloud-based platform to help independent hotels, hotel groups, hostels, and vacation rentals manage operations, distribution, guest experience, and revenue [2][3][4]. The company was founded in 2012 by Adam Harris and Richard Castle [2][3]. Major investors include SoftBank Vision Fund 2 and Viking Global Investors [3][5][6]. It competes with various hotel tech providers and maintains strategic partnerships with companies like SiteMinder, Cendyn, and SHR Group [4][7]. As of August 2025, the company projects profitability by year-end [6].

[1]: https://www.bloomberg.com/profile/company/1428095D:US "Digital Arbitrage Inc"
[2]: https://www.cloudbeds.com/our-story/ "About Us - Cloudbeds"
[3]: https://techcrunch.com/2021/11/03/softbank-backs-cloudbeds-as-hospitality-industry-awakens-from-its-covid-slumber/ "SoftBank backs Cloudbeds as hospitality industry awakens from its COVID slumber | TechCrunch"
[4]: https://sdbj.com/technology/software/strategic-partnerships-send-cloudbeds-sky-high/ "Strategic Partnerships Send Cloudbeds Sky High - San Diego Business Journal"
[5]: https://www.prnewswire.com/news-releases/cloudbeds-raises-82m-in-growth-capital-to-drive-the-future-of-hospitality-technology-301021151.html "Cloudbeds raises $82M in growth capital to drive the future of hospitality technology"
[6]: https://businessofsandiego.substack.com/p/exclusive-how-cloudbeds-went-from "Exclusive: How Cloudbeds Went From San Diego Small Tech Startup to Global Hospitality Software Leader"
[7]: https://www.hotelmanagement.net/tech/cloudbeds-grows-through-development-acquisitions "Development, acquisitions spur Cloudbeds' growth | Hotel Management"
[8]: https://www.crunchbase.com/organization/cloudbeds "Cloudbeds - Crunchbase Company Profile & Funding"

## Sources

- [Digital Arbitrage, Inc.'s website](https://cloudbeds.com)
- [Company record, via Exa](https://www.cloudbeds.com/)
- [Cloudbeds Compass: What's new - 2026 Quarterly Product Updates](https://www.cloudbeds.com/compass/quarterly-product-updates-2026/)
- [Cloudbeds brings AI demand to hotels with Meta’s Muse integration](https://www.cloudbeds.com/press/meta-muse-integration/)
- [Cloudbeds and Klook Partner to Expand Distribution Opportunities](https://www.cloudbeds.com/press/klook-partnership/)
- [Cloudbeds Compass: What's new - 2026 Spring Release](https://www.cloudbeds.com/compass/spring-release-2026/)
- [Cloudbeds and Oolio Partner to Connect Stays, F&B and Revenue](https://www.cloudbeds.com/press/oolio-partnership/)
- [Work with us - Careers at Cloudbeds](https://www.cloudbeds.com/careers/)
- [Digital Arbitrage, Inc. Asset Profile | Preqin](https://www.preqin.com/data/profile/asset/digital-arbitrage--inc-/201310)